BearingNorthAI · Terms of Service

The terms behind our website, products, and services.

These terms explain how our website and products may be used, what we expect from customers, and what customers can expect from us. They apply to our website and to every business using Zenvox, ZenDox, Zortex, ZentraBid, or our GTM services. Specific pricing, scope, and service levels for your business are set out in your proposal or customer agreement, which takes precedence over this page where the two differ.

Terms summaryLast updated: July 14, 2026

UseResponsibilitiesFeesLiability

1. Acceptance of these terms

Using our website or products means you accept these terms.

By browsing this website, booking a call, or using any BearingNorthAI product or service, you agree to these terms. If you are using a product on behalf of a business, you confirm you have the authority to accept these terms for that business.

2. What these terms cover

One set of terms across everything we build and run.

These terms apply consistently across our website and every product and service we offer. Details, pricing, integrations, and deployment options may change as each product evolves.

This website and the information published on itZenvox, our AI WhatsApp customer agentZenDox, our document expiry tracking productZortex, our enterprise AI knowledge layerZentraBid, our RFP-to-quote engineOur GTM services: marketing, sales outreach, automation, and AI advisory

3. Your responsibilities

Our products work best when a few basics are in place.

You are responsible for the accuracy of the information you upload or connect, and for the settings you choose for how a product replies to your customers.

Keep uploaded business information, pricing, and policies accurate and currentReview reply modes, handoff rules, and approval settings before going liveUse human review for sensitive, legal, or high-stakes customer conversationsProvide accurate account, billing, and business contact detailsOnly connect systems and accounts you are authorized to connectComply with applicable data protection and communication laws for your customers

4. Intellectual property

Our software is ours. Your business content is yours.

The BearingNorthAI website, and the underlying software, design, and branding of Zenvox, ZenDox, Zortex, and ZentraBid, are owned by BearingNorthAI and may not be copied, reverse-engineered, or resold without our written consent. The documents, data, and business content you upload or connect remain your property; using our products does not transfer ownership of that content to us.

5. Commercial terms and payment

Pricing and scope are confirmed in your proposal or agreement.

Prices shown on this website are indicative and may change. The fees, billing cycle, setup scope, and service levels that apply to your business are the ones set out in your signed proposal or customer agreement. Fees are generally non-refundable once work has begun, except where your agreement states otherwise.

6. Service availability and support

We aim for reliable service, without guaranteeing zero downtime.

We work to keep our products available and responsive, including monitoring and fixing issues as they arise. We do not guarantee uninterrupted or error-free operation. Any specific uptime or support commitments for your business are set out in your customer agreement.

7. Third-party services

Some functionality depends on providers we do not control.

Our products may rely on third-party services to function. We choose and review these providers carefully, but we are not responsible for outages or issues that originate outside our own systems.

Twilio, for WhatsApp Business API messaging on ZenvoxYour connected CRM or ERP, such as Odoo, Zoho, HubSpot, or Bitrix24Cloud hosting and infrastructure providersPrivate AI cloud providers, where a deployment uses Amazon Bedrock, Microsoft Foundry, or Google Vertex AIPayment and scheduling tools used to process fees or book calls

8. Limitation of liability

We are not liable for decisions made without human review.

Our AI products are designed to answer from approved business information and to route unclear or sensitive matters to a person. They should not be relied on for answers requiring professional judgment, legal approval, or high-stakes commercial decisions unless reviewed by your team. To the extent permitted by law, BearingNorthAI is not liable for indirect, incidental, or consequential losses arising from use of our website or products, beyond what is set out in your customer agreement.

9. Privacy and data

How we handle data is covered separately.

Our data collection, use, and retention practices are set out in full in our Privacy Policy, and our security practices are set out in our Security & Compliance page. Both apply alongside these terms.

10. Termination

Either side can end the relationship as agreed.

You may stop using our website at any time. Product and service engagements can be ended according to the notice period and terms in your customer agreement. We may suspend or terminate access if these terms, or your customer agreement, are materially breached.

11. Governing law

These terms are governed by UAE law.

These terms, and any dispute arising from your use of our website, products, or services, are governed by the laws of the United Arab Emirates, without regard to conflict-of-law principles.

12. Changes to these terms

We will update this page as our products and practices evolve.

If we make material changes to these terms, we will update the date at the top of this page and, where appropriate, let active customers know directly.

Need clarification?

Contact us to discuss business-specific terms.

Reach out any time with a question about these terms or the terms in your specific customer agreement.