BearingNorthAI · Privacy Policy

How BearingNorthAI handles your information.

This policy explains what information BearingNorthAI collects through our website, products, and services, how it is used, who we share it with, and how you can exercise your privacy rights. It applies to our website visitors and to every business using Zenvox, ZenDox, Zortex, ZentraBid, or our GTM services.

Policy summaryLast updated: July 14, 2026

CollectUseProtectYour rights

1. Information we collect

What we collect depends on how you interact with us.

Some information is collected directly, such as when you fill out a contact form or book a demo. Other information is collected because you or your business use one of our products, and that product needs the data to function.

Contact and business details you submit through our website or a demo callAccount and configuration details for the product or service you useWhatsApp conversation data, for businesses running ZenvoxUploaded business knowledge: documents, pricing, policies, and FAQs used to ground product repliesTender and proposal archive data, for businesses running ZentraBidWebsite usage data collected through analytics and cookies

2. How we use information

Information is used to deliver the product or service you signed up for.

We do not use the information you or your customers share with us for purposes beyond what is described here, unless we ask you first.

Responding to inquiries and scheduling demos or callsSetting up, running, and supporting the products and services you useGrounding AI replies in the business information you have approvedCreating and updating records in the CRM or ERP you connectImproving our website, products, and servicesSending product updates or marketing communications you can opt out of at any time

3. Data ownership and AI use

Your data stays your data, on every product.

Customer conversations, uploaded documents, ERP and CRM records, tender archives, and business policies belong to the business that provided them. None of this information is used to train public AI models, on Zenvox, ZenDox, Zortex, ZentraBid, or any other product we build. Each customer's data is kept isolated in its own tenant or namespace and is never pooled or cross-referenced with another customer's data. Full detail on how we secure and isolate this data is covered on our security and compliance page.

4. Third-party service providers

We rely on a small set of reviewed providers to run our products.

These providers process data on our behalf, under the configuration you or we set up. We review each provider before adding it to a deployment, and a data processing agreement is in place before customer data flows through it.

Twilio, for WhatsApp Business API messaging on ZenvoxYour connected CRM or ERP, such as Odoo, Zoho, HubSpot, or Bitrix24Cloud hosting and infrastructure providers, chosen for regional availability and uptimePrivate AI cloud providers, where a deployment uses Amazon Bedrock, Microsoft Foundry, or Google Vertex AISanity, for managing website and blog contentCalendar and scheduling tools used to book demo calls

5. Data retention and deletion

We keep data only as long as it is needed.

Website inquiry data is kept only as long as needed to respond to your inquiry or maintain a record of our relationship, unless you ask us to delete it sooner. For product customers, retention periods are agreed at onboarding and can be adjusted on request. On request or at the end of an engagement, data can be exported and then deleted from our systems on an agreed schedule.

6. International transfers and data residency

Built with UAE data residency in mind.

BearingNorthAI is based in the UAE and defaults to hosting and infrastructure chosen for UAE and regional availability. Where a customer requires a specific cloud provider, region, or private deployment, such as Amazon Bedrock, Microsoft Foundry, or Google Vertex AI, we architect the deployment around that requirement. Any transfer of data outside the UAE is handled with appropriate safeguards in place.

7. Cookies and website analytics

Our website uses basic analytics to understand visitor traffic.

We use cookies and similar technologies to understand how visitors use our website and to improve it over time. This does not include tracking your activity on other, unrelated websites. You can control or disable cookies through your browser settings; some parts of the website may not function as intended if you do.

8. Children's privacy

Our website and products are built for businesses, not children.

BearingNorthAI's website, products, and services are directed at businesses and professionals, not children. We do not knowingly collect information from individuals under the age of 18. If you believe a child has provided us with information, contact us and we will remove it.

9. Your privacy rights

Requests you can make at any time.

Businesses and website visitors can contact us with any privacy-related question about submitted information or product setup. We aim to respond to privacy requests within a reasonable timeframe, in line with UAE PDPL principles.

Ask what information we hold about you or your businessRequest correction of inaccurate contact or account detailsRequest deletion of your information, where we are not required to keep itObject to marketing communications at any timeAsk how your customer or conversation data is being used within a productDiscuss data handling and retention terms before a deployment begins

10. Changes to this policy

We will update this page as our products and practices evolve.

If we make material changes to how we collect or use information, we will update the date at the top of this page and, where appropriate, let active customers know directly.

Privacy questions

Contact us to discuss your data requirements.

Reach out any time with a privacy question, a data request, or a question about how a specific product handles your business data.