"Where is my shipment?" is the most-asked question in the business.
Delivery windows, shipment status, and rate quotes flood WhatsApp every day, and each one pulls someone off dispatch or customer service.
Industries · Logistics & Freight
AI infrastructure for UAE freight and logistics: instant shipment updates, instant internal answers.
Freight and logistics operators run on shipment status, delivery windows, and rate questions that arrive faster than any team can type replies. Zenvox answers customers 24/7 on WhatsApp from your approved information and systems, while Zortex gives dispatch and ops the same instant answers from your ERP, TMS, and files.
Logistics & FreightBuilt around Zenvox and Zortex
TrackQuoteDispatchReplySync
The problem
Where logistics & freight teams lose time and money.
Dispatch staff hunt for the same answers internally.
Carrier rates, customs status, and shipment history live in the TMS or ERP, but staff still ask a colleague instead of checking a system that should answer instantly.
A slow status update costs the account, not just the minute.
In freight, a customer who cannot get a fast, accurate status update starts quoting a more responsive carrier or forwarder.
Products that fit
How Zenvox and Zortex work for logistics & freight.
AI WhatsApp customer agent
Zenvox
Zenvox answers customer questions about shipment status, delivery windows, and rate quotes 24/7 in English and Arabic, using your approved information and connected systems.
24/7 replies in English and ArabicLive shipment status and delivery answersOdoo and Zoho integration, live and testedComplex or sensitive queries route to a human
See Zenvox in detail →Internal knowledge, one question away
Zortex
Zortex connects to your ERP, TMS, and file storage, so dispatch and ops teams get an instant, grounded answer on routing, carrier terms, or customs documents.
Connects to ERP, TMS, and databases directlyReads carrier contracts and customs documentsAnswers on WhatsApp or the web, internallyEach customer's data fully isolated
See Zortex in detail →How it works
From first question to running system.
A question arrives, external or internal
A customer messages your WhatsApp number about a shipment, or dispatch needs a routing, rate, or customs answer.
The right AI checks the right system
Zenvox checks approved information and your ERP for the customer reply. Zortex checks your TMS and connected systems for the internal question.
The answer is grounded, not guessed
Both only answer from your approved data and connected records, and hand off to a person when something is unclear or sensitive.
Status stays current, automatically
Customer inquiries become Odoo or Zoho records without anyone retyping the conversation, and dispatch spends less time answering and more time moving freight.
FAQ
Common questions from logistics & freight teams.
Can Zenvox give live shipment status, not just generic answers?
Yes, from your approved information and connected ERP, so customers get a current, accurate status instead of a placeholder reply.
Does Zortex connect to a transport management system (TMS)?
Yes. Zortex connects to databases and systems including a TMS, so dispatch and ops staff can ask about routing or shipment status directly.
Can our dispatch team ask questions on WhatsApp internally?
Yes. Zortex works on WhatsApp and the web for internal use, separate from the customer-facing Zenvox number.
How does this handle multiple carriers and rate cards?
Zortex can read carrier contracts and rate documents you connect or upload, so rate questions are answered from your own current agreements, not guessed at.
How is customer data handled?
Conversations are logged for audit, and both products are built with UAE data residency and PDPL alignment in mind.
See both answer your real questions
Bring a real shipment question and a real internal question to a call.
We will show Zenvox reply on WhatsApp and Zortex answer from your own systems, live, in 20 minutes.