The same stock and price questions, all day long.
"Do you have this in stock?" "What's my B2B price?" "Can you deliver by Thursday?" Your sales desk answers the same questions dozens of times a day, by hand, from a price list and the ERP.
Zenvox for trading and distribution
Stock, price and delivery questions answered in seconds, from your own ERP
UAE trading and distribution runs on WhatsApp and a price list. Zenvox answers your customers 24/7 in English and Arabic, from your approved catalogue and live Odoo or Zoho data, and writes every enquiry back to your system. It never invents a price.
Trading & DistributionBuilt around Zenvox
AskCheck stockQuoteReplySync
Typical setup5-7 working days
A normal day on the sales desk
Where trading and distribution teams lose the order.
A slow reply loses the order.
In fast-moving trading, the supplier who answers first on WhatsApp usually wins the order, not the one with the better price. Enquiries that land after hours sit unread until morning.
The answer depends on who picks up the phone.
Tier pricing, MOQ, payment terms and stock all live in the ERP, but the reply a customer gets depends on which person replied and whether they checked.
How it works
From price list to answered enquiry in four steps.
Load your catalogue and terms
Product lists, B2B price tiers, MOQ rules, delivery terms and payment policies go into a knowledge base Zenvox is allowed to answer from.
Connect Odoo or Zoho
Zenvox reads live stock levels, customer-specific pricing and order status straight from your ERP, so answers reflect what is actually on the shelf.
Customers message your existing number
Your WhatsApp Business number stays the same. Zenvox replies in English or Arabic, in seconds, around the clock.
Every enquiry lands in the ERP
The conversation becomes an Odoo or Zoho record automatically. Anything sensitive or unclear routes to your team with full context.
What it does
One WhatsApp agent for your whole customer base.
Live Stock Answers
From your ERP
Checks real inventory in Odoo or Zoho before replying, so a customer is never promised stock that is already committed.
Customer-Specific B2B Pricing
Never invented
Quotes the tier, contract rate or MOQ that applies to that specific account, from your approved pricing. If it is not in your data, it does not guess.
Delivery & Lead Times
Emirate by emirate
Answers cut-off times, delivery windows and which emirates you cover, straight from your stated terms.
Quotations on WhatsApp
Sent and filed
Builds and sends the quotation in the chat, then files it back against the right record in your ERP or CRM.
English and Arabic
And every other language
Replies in the language the customer wrote in, so your Gulf, subcontinent and CIS buyers all get served without a dedicated desk each.
Grounded, Not Guessing
No hallucination
Answers only from your approved catalogue, terms and connected records. An unknown question becomes a handoff, not an invented answer.
Handoff With Full Context
Your team decides
Discount requests, disputes and key accounts route to a person with the transcript and customer record attached.
Records Stay Current
Zero retyping
Every conversation creates or updates the customer record, so nobody re-enters an enquiry that already happened in the chat.
Real questions
What a customer asks, and what Zenvox does.
“Do you have 500 units of SKU 4421, and what's my price?”
Zenvox checks live stock in your ERP, applies that account's agreed tier, and replies with the quantity available and the correct price. The enquiry is logged against the customer for sales follow-up.
“Can you deliver to Jebel Ali before Thursday?”
Answers from your stated cut-off times and delivery coverage, rather than a promise nobody on the warehouse floor agreed to.
“Can I get a better rate if I take the full pallet?”
Does not negotiate. Routes the chat to your sales lead with the customer's history and the current quote already attached.
Works with what you have
Odoo, Zoho, or your own system.
Zenvox is not tied to one vendor. If you run Odoo today and add Zoho tomorrow, it keeps answering.
Odoo
Live inventory, customer pricing, sale orders and contacts. Enquiries written back as leads or quotations.
Zoho
Zoho CRM and Inventory for stock, accounts and order status, with every conversation logged to the right record.
Your own system
Custom ERPs with an API can be connected on the Scale plan, up to five modules, without migrating anything.
FAQ
Common questions from trading and distribution teams.
Can Zenvox quote live B2B pricing on WhatsApp?
Yes, from your approved pricing information and connected ERP, so customers get an accurate, current answer instead of a generic one. If an account has no agreed rate on file, Zenvox says so and passes the request to your team rather than inventing a number.
Will it promise stock we don't actually have?
No. Stock answers come from a live lookup in Odoo or Zoho at the moment of the reply. If the item is not available, Zenvox says what is available instead or offers to have someone follow up.
Do we need to change our WhatsApp number?
No. Zenvox connects to your existing WhatsApp Business number. Your customers keep messaging the number they already know.
What happens with discount requests and negotiations?
Those are deliberately out of scope. Zenvox routes them to a person with the full transcript and customer record, so your margin decisions stay with your team.
How long does setup take?
Typically 5-7 working days, including loading your catalogue and terms, connecting your ERP, and testing against real customer questions before you go live.
How is our customer data handled?
Conversations are logged for audit, and Zenvox is built with UAE data residency and PDPL alignment in mind. Each customer's knowledge base and connections are isolated.
Bring your price list
Book a 20-minute demo.
Send us a real customer question and a page of your catalogue. We will show Zenvox answering it, live, the way it would at 11pm on a Thursday.